The industry focus for today’s brokers

Behavioral / Mental Health

Behavioral/Mental Health Insurance Market Disruptions seem to be everywhere… except at ISA

Irwin Siegel Agency has been providing Behavioral/Mental Health Insurance solutions for decades. Our package program offered through industry leader CHUBB® provides your clients with some of the most comprehensive coverages in the industry.
Organizations practicing within the mental and behavioral health professional field must adhere to the strictest standards of ethical and moral behavior. They provide individuals and families whose lives have been affected by behavioral health and mental health concerns the comprehensive care that will provide maximum relief from their symptoms and help make the greatest possible improvements in their quality of life. We protect those organizations.
Our Behavioral/Mental Healthcare program is a property and casualty insurance package designed for organizations that provide psychiatric and mental health counseling through residential and outpatient treatment programs. These programs assist people in need of behavioral health services while focusing on recovery as the ultimate objective.
While thinking of places to sell insurance to, include the following:

  • Residential Facilities
  • Outpatient Clinics
  • Community Case Management Organizations

Call ISA today with all of your questions, Behavioral/Mental Health Insurance Expertise at your Fingertips.

Learn more about our Behavioral/Mental Health Insurance coverage.

Coverage Corner

Addiction Treatment Centers
ISA has an extensive program that can include all lines of coverage for inpatient and outpatient facilities including medically monitored/supervised detox programs up to level III.7D.  Our professional liability coverage includes employed professionals with broad coverage to include psychiatrists and most other professionals.  In addition, our policy has separate dedicated limits for professional and abuse coverage in the underlying.  ISA can entertain non-profit and for-profit risks. 

Siegel Difference

Solution for Complex Coverage

Recently an ISA client on the west coast offering treatment programs in multiple states had a unique coverage need that we were determined to help with.  In one of their operating states the insured owned a resort/hotel consisting of two locations that they rented out for additional income.  This property was available for use by anyone coming to enjoy the amenities and wasn’t specific to those receiving any treatment services.  Because of this, we could not include it in our “package.”   ISA got together as a team and decided to contact our “family” within RSG where RT Specialty assisted us with placement on the Property through Lloyds and GL through AmTrust allowing ISA to handle all their insurance needs and ease their minds that everything was in one place.  Let ISA help your clients with their unique coverage needs!

Upcoming Events

Nonprofit BoardCon
Visit Us on February 5th at UFT Shanker Hall in NYC for the NYNMedia Nonprofit Board Conference.
Registration & Agenda information

2019 Small Agency Conference
Visit Us on March 20 – 22 at the Holiday Inn Columbus, Missouri for the Missouri Association of Insurance Agents 2019 Small Agency Conference.
Registration & Agenda information

Visit Us on March 25-27 at the Gaylord Opryland & Convention Center in Nashville, Tennessee
Registration & Agenda information

New York Alliance Conference
Visit Us on April 3-5 at the Sagamore Hotel in Bolton Landing, NY for the 2019 New York Alliance Annual Conference
Registration & Agenda information

Meet Our ATBH Underwriters

Art Lyons, Senior Underwriter
Art is your dedicated Senior Underwriter…..  With over 30 years of experience in commercial lines insurance, Art has spent the last 18 underwriting specifically in the social services arena.  Having worked in commercial lines for MGA’s and carriers, he brings a unique perspective to assessing needs and for recommending solutions.  Art most enjoys underwriting social services because he gets satisfaction from knowing he is truly helping others. In his free time, Art enjoys hiking with his family and coaching youth sports.  As an animal advocate, Art has spent time rescuing and fostering animals.
Contact Art at 800.622.8272 ext 8210 and

Robin Houck | Irwin Siegel Agency, Inc.

Robin Houck, Senior Underwriter
With over 20 years’ experience in handling addiction treatment and behavioral/mental healthcare insurance accounts, Robin has developed a better understanding of the industry needs. She strives to help provide solutions and create positive change by analyzing the details for each unique account. Robin is dedicated to the brokers & clients, making sure each’s decision is the best for their individual needs. In her free time she enjoys camping and spending time with her family. 

Contact Robin at 800.622.8272 ext 8084 and

Terry Grafmuller, Senior Underwriter

Terry spent the first 6 years of her career working for a local ARC Chapter where she learned first-hand about the importance of custom insurance programs and risk management.  Her passion for helping others led her to ISA where she has worked to create unique solutions for organizations in the human and social service industry for the last 27 years.  In her free time Terry enjoys spending time with family, volunteering at local ARC and supporting numerous organizations including Boys and Girls Club, St. Jude’s Children’s Hospital and the Alzheimer’s Foundation.
Contact Terry at 800.622.8272 ext 8093 or

Siegel Secrets to Success

Selling Insurance to Nonprofits
Social Service Agencies exist in nearly every community. Agents and brokers who take time to understand how Nonprofits and Social/Human Service organizations operate, along with their unique needs and exposures, can build relationships and become trusted insurance partners – the key to long-term success in this market.

Be Patient: Nonprofit Agencies exhibit a higher than normal loyalty to the people they do business with, which may include their existing broker and carrier. It takes patience and persistence to win the business.

Learn the Language: When marketing a Nonprofit risk, take time to understand the terminology and language they use when discussing their programs and the people they serve can make a difference in winning or losing the business.
Get Involved: Once you identify Nonprofit accounts in your community (prospects), find out when they have fundraisers and get involved. If you or your staff are interested in doing volunteer work, volunteer for the prospect on behalf of your agency.

Know What’s Important: Sell the important coverage and advise on the coverages that are fluff. This will assist you when you are up against a carrier that has a lot of bells and whistles on their property enhancement but is lacking coverage on the liability lines.

Partner with Experts: When you work with a Specialist like Irwin Siegel Agency on your Social Service and Nonprofit accounts, you benefit from years of underwriting expertise.

Since 1960, ISA has experience underwriting Nonprofit agencies, we can assist you by providing co-branded marketing, leads in your area and coverage comparisons with your competition so that you come out the winner.

Download the flyer – “Siegel Secrets to Success” Selling Insurance to Nonprofits.

Contact us for our “Siegel Secrets to Success” and grow your book with the experts.

Call us at 800.622.8272 or email us online at for information on additional programs available from irwin siegel agency.
Experience. The Siegel Difference.™